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Getting Started

We understand that changing software can cause concern and resistance throughout an organisation's culture and team cohesion. Our team is dedicated to ensuring your implementation runs as effortlessly as possible. To do this, your organisation will be assigned a primary account manager and supporting team with software implementation experience to work through the process with you in line with your distinct implementation strategy, IT specifications, budget allowances and deadlines.


Our ultimate goal is to empower our clients, like you, to achieve the best results in your role and for your organisation. With our diverse experience across IT, Civil Engineering, and Asset Management, our team of experts is well-equipped to support the configuration and development of the software. We can adapt it to fit your existing processes and procedures or contribute ideas and best practice knowledge gained from other projects to enhance efficiency.


You are your company's expert, and we are software experts who will help you deliver against your commitments, responsibilities, and targets. To achieve a positive outcome, it's vital that we approach new projects with a collaborative attitude, open communication, and a clear brief.

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Technical specifications

Want to satisfy your IT department that this is the right solution? Give them a copy of our technical specification to help answer any geeky questions.

System Architecture

Want some examples of how AMX can fit into your IT environment? Here are a couple of examples. This structure can be designed around existing networks.



Beginner training is recommended for all new customers. Further optional levels support customers through managing changing requirements in addition to our annual User Group for sharing best practice.


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1. Order

Following the completion of a live demo to relevant stakeholders and agreement in principle of outline specifications and licences, we will request a Purchase Order. Upon receipt of the order a meeting would be arranged to determine the timescales and requirements of the project and create a strategic plan.

2. Set-up

Working with your team we define any unique requirements for your system beyond the standard AMX specification and implement customisation. We then take your data and complete an integrity check prior to import, querying any unusual data to minimise the chance for inaccuracies in the initial rollout.

3. Go Live

Once both the customer and account manager are happy, the system will be activated and the licence will be live. We can implement a mirrored service, where required, to ensure a smooth introduction, including staff training and testing of the software interfaces with other systems. We will provide supporting documentation and contract details, including terms of service and support levels. After approximately three months we will perform a health check to confirm the system is operating smoothly and assist in any additional ‘tweaks’.

Business as usual

With AMX at the heart of your organisation's asset management operation, you'll have all the information you need to carry out your day-to-day activities precisely as you need whilst still meeting all the performance measurements of a long-term strategic plan. AMX becomes the foundation from which successful asset management is achieved without having to compromise.

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Our development team are on hand to customise new functionality or expand existing elements to support individual organisational requirements.


With in-house experience in Civil Engineering we are able to provide additional insight into procedures and protocols to support objectives and enhance the user experience.


If you want to know more about how Asset Management Expert can fit your organisation's needs,
drop us a line and we can run through a demo with you either online or face-to-face.

Let’s Work Together


“It’s been a refreshing change working with AMX, I wish all 3rd parties were as helpful and as easy to get along with as they have been. Certainly bodes well for the future of AMX”

Dave Shields, Contact Services Development Team, City of Cardiff Council

Cardiff City Centre
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